Wednesday, December 14, 2011

A Quick Update From Topps' Customer Service

In regards to my messed up auto from yesterday... Topps has issued a response:

"Unfortunately the card mentioned will be considered error cards and Topps will not issue replacements or refunds of any sort for this product."

Wow, thanks Topps. Your sticker placement goons mess up and I end up with this frankencard. Another "game-changing" decision from the wonderful folks at Topps.

6 comments:

  1. Man we need competition! Upper Deck had its problems but at least it made Topps look up once in a while.

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  2. Surprise, surprise. I'd like to see other people do what I'm doing and boycott Topps until they learn to consider the customer and stop putting out horrible product after horrible product, then insult people with horrendous customer service.

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  3. that's really disappointing they won't true that up. I consider an "error card" a printing mistake - that they may or may not fix. It's just part of the card. But the back of the card probably says "certified auto by the player in question". That's not an error CARD, that's not delivering on your product.

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  4. So does that mean you can switch the stickers of two autos and have two valuable error cards?

    This is utter bullshit in terms of customer service.

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  5. lol, I'd say I'm surprised... but I'm not. What LifeTimTopps said is 100% spot on.

    What you should do is scour ebay for the other one that's messed up, that way you'd have the matching set.

    Seriously though, I'd send an email back asking to talk to someone, that's BS.

    Corporate Headquarters
    Topps US
    One Whitehall Street
    New York, NY 10004

    Tel: +1-212-376-0300
    Fax: +1-212-376-0573


    Consumer Relations
    Topps US
    One Whitehall Street
    New York, NY 10004

    Tel: +1-800-489-9149

    Nothing is quite as satisfying as yelling at executives. Trust me :)

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  6. ...I'd also bomb their twitter accounts and facebook page... but that's just me :P

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